Air India becomes world's first airline to adopt AI virtual agent 'Maharaja'
Air India becomes world's first airline to adopt AI virtual agent 'Maharaja'
Air India has become the first airline to deploy a generative AI virtual agent named 'Maharaja', which can answer 6,000 queries in four languages per day. Powered by Microsoft's Azure OpenAI service, the AI agent has already responded to over half a million customer queries, covering topics such as flight status, baggage allowances, and refunds.
Air India has become the first airline to deploy a generative AI virtual agent named 'Maharaja', which can answer 6,000 queries in four languages per day. Powered by Microsoft's Azure OpenAI service, the AI agent has already responded to over half a million customer queries, covering topics such as flight status, baggage allowances, and refunds.
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Air India has become the first airline to deploy a generative AI virtual agent named 'Maharaja', which can answer 6,000 queries in four languages per day. Powered by Microsoft's Azure OpenAI service, the AI agent has already responded to over half a million customer queries, covering topics such as flight status, baggage allowances, and refunds. 
