Starbucks’ dark ‘roast’: How customers were forced to add more money to its app
Starbucks’ dark ‘roast’: How customers were forced to add more money to its app
Starbucks is accused of using 'dark patterns' in its mobile app to make it difficult for users to use low funds on their card. The app forces users to add $10 or forfeit the remaining balance, creating a cycle of spending that prevents customers from fully spending their prepaid amounts. The Washington Consumer Protection Coalition sent a letter urging the Attorney General to intervene and put an end to Starbucks' misleading practices in Washington state. Starbucks disputes the claim, stating that customers can visit a physical store to use the Starbucks Card from the app along with another payment method.
Starbucks is accused of using 'dark patterns' in its mobile app to make it difficult for users to use low funds on their card. The app forces users to add $10 or forfeit the remaining balance, creating a cycle of spending that prevents customers from fully spending their prepaid amounts. The Washington Consumer Protection Coalition sent a letter urging the Attorney General to intervene and put an end to Starbucks' misleading practices in Washington state. Starbucks disputes the claim, stating that customers can visit a physical store to use the Starbucks Card from the app along with another payment method.
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Starbucks is accused of using 'dark patterns' in its mobile app to make it difficult for users to use low funds on their card. The app forces users to add $10 or forfeit the remaining balance, creating a cycle of spending that prevents customers from fully spending their prepaid amounts. The Washington Consumer Protection Coalition sent a letter urging the Attorney General to intervene and put an end to Starbucks' misleading practices in Washington state. Starbucks disputes the claim, stating that customers can visit a physical store to use the Starbucks Card from the app along with another payment method. 
