BSNL customers get a new WhatsApp chatbot: What it means for users

State-run telecom operator BSNL has launched a WhatsApp chatbot service to enhance customer experience. The chatbot will enable users to book new BSNL fiber connections, pay bills, access invoices and usage details, report issues, track complaints, and explore and request changes to existing plans. BSNL aims to streamline customer interactions and provide a user-friendly platform that aligns with evolving communication preferences.

BSNL customers get a new WhatsApp chatbot: What it means for users
State-run telecom operator BSNL has launched a WhatsApp chatbot service to enhance customer experience. The chatbot will enable users to book new BSNL fiber connections, pay bills, access invoices and usage details, report issues, track complaints, and explore and request changes to existing plans. BSNL aims to streamline customer interactions and provide a user-friendly platform that aligns with evolving communication preferences.