Apple testing ChatGPT-like AI tool with support staff

Apple is testing a ChatGPT-like generative AI tool to improve technical support speed. The tool, called "Ask", generates automatic responses based on Apple's internal knowledge base. It aims to enhance customer support and will be expanded based on feedback. Apple plans to adopt generative AI extensively by 2024.

Apple testing ChatGPT-like AI tool with support staff
Apple is testing a ChatGPT-like generative AI tool to improve technical support speed. The tool, called "Ask", generates automatic responses based on Apple's internal knowledge base. It aims to enhance customer support and will be expanded based on feedback. Apple plans to adopt generative AI extensively by 2024.